Assistive technology sits in its own funding category
Under the NDIS, assistive technology (AT), which covers wheelchairs, mobility scooters, hoists and adjustable beds, is funded through the Capital Support budget, separate from everyday Core supports. Low-cost, low-risk items are usually more straightforward to get approved; higher-cost or custom equipment generally needs a formal assessment and quote before funding is released.
Low, mid, and high-cost AT are treated differently
The NDIS groups AT into cost and risk tiers. Lower-cost, off-the-shelf items can often be purchased directly against a participant's plan. Mid and high-cost items, particularly custom seating, powered mobility and ceiling hoists, typically require a report from an occupational therapist or physiotherapist justifying why that specific item is needed.
What to have ready before requesting a quote
Having your NDIS plan number, the relevant budget category, and (if required) your OT's assessment or recommendation ready before contacting a supplier speeds the whole process up considerably. If a formal quote is required for plan review or funding approval, ask your supplier for an itemised written quote you can submit directly to the NDIA or your plan manager.
Plan-managed, self-managed, or NDIA-managed
How your plan is managed changes the purchasing process. Plan-managed and self-managed participants generally have more flexibility in choosing suppliers and can move faster once a quote is approved. NDIA-managed participants purchase through registered providers, so it's worth confirming a supplier's registration status before you start.
Trials reduce the risk of an expensive mismatch
Because AT funding decisions can be slow to reverse, trialling equipment before it's written into a quote is one of the most effective ways to avoid ending up with something that doesn't suit the participant day-to-day. We offer both private studio and in-home trials specifically so this can be tested properly before any funding request is finalised.