Assistive technology sits in its own funding category
Under the NDIS, assistive technology (AT) — things like wheelchairs, mobility scooters, hoists, and adjustable beds — is funded through the Capital Support budget, separate from everyday Core supports. Low-cost, low-risk items are usually more straightforward to get approved; higher-cost or custom equipment generally needs a formal assessment and quote before funding is released.
Low, mid, and high-cost AT are treated differently
The NDIS groups AT into cost and risk tiers. Lower-cost, off-the-shelf items can often be purchased directly against a participant's plan. Mid and high-cost items — particularly custom seating, powered mobility, and ceiling hoists — typically require a report from an occupational therapist or physiotherapist justifying why that specific item is needed.
What to have ready before requesting a quote
Having your NDIS plan number, the relevant budget category, and (if required) your OT's assessment or recommendation ready before contacting a supplier speeds the whole process up considerably. If a formal quote is required for plan review or funding approval, ask your supplier for an itemised written quote you can submit directly to the NDIA or your plan manager.
Plan-managed, self-managed, or NDIA-managed
How your plan is managed changes the purchasing process. Plan-managed and self-managed participants generally have more flexibility in choosing suppliers and can move faster once a quote is approved. NDIA-managed participants purchase through registered providers, so it's worth confirming a supplier's registration status before you start.
Trials reduce the risk of an expensive mismatch
Because AT funding decisions can be slow to reverse, trialling equipment before it's written into a quote is one of the most effective ways to avoid ending up with something that doesn't suit the participant day-to-day. We offer both private studio and in-home trials specifically so this can be tested properly before any funding request is finalised.